317-492-9009
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR PAYMENT POLICY?
All orders that are placed prior to 7 days to event do require non-refundable booking fee. This must be paid by date designated on your invoice to confirm your order. If order is placed less than 7 days to event payment is required in full to book. Please note that your order will NOT be made & refund will not be issued if final payment isn't made by designated date on invoice. If you need a payment arrangement you must reach out to see if that option is available to you.
DO YOU OFFER ALLERGEN FREE ITEMS?
Our desserts are all made in a kitchen that is exposed & using shared equipment with peanut, nut & gluten. We do not offer a product that services peanut & gluten allergens. If you have any allergy or diatary concerns please reach out to discuss those.
DO YOU OFFER DELIVERY?
Yes! We do deliver to the Indy & surrounding areas for a delivery fee. Please reach out for quote on delivery & set up.
DO YOU OFFER TASTINGS FOR WEDDINGS?
Yes! Our in person tastings are offered at a limited availability. Reach out to us to schedule today!
ARE YOU LICENSED? MY VENUE REQUIRES IT!
Miss May Designs is a licensed food service establishment through the Marion County Health Department. If your venue requires license and insurances we are able to provide them with the proper paperwork.
CAKE CARE & TRANSPORTATION
When traveling with a cake, it is best practice to travel with cake on a FLAT surface. We will provide you with a cold cake and any travel after picking up the cake needs to be refrigeration prior. You must take turns VERY slowly and never stop quickly.
Please note:
*You MUST NOT leave your cake in the car unattended without AC on for any period of time.
*Do NOT use the floorboard heat and avoid any heat if possible. This will create a warm heated environment and potentially cause structural and melting damage.
*Please be aware any temperatures inside or outside must be 70 degrees or below to prevent damage to cake. Long-term sitting in warm temperatures can result in damage to cake.
Any damage to cake after cake is approved and taken off premise, we are not liable for.